Benefits of the Service:

1. Flexibility: Companies can use the acquired hours for a variety of technical services according to their actual needs, without committing to specific service contracts that they may not require.
2. Cost Control: By purchasing a package of hours, companies can better manage their technical support budgets, avoiding unforeseen expenses. This model can also offer reduced rates compared to non-contract service rates.
3. Prioritization and Quick Response: Clients who opt for the hourly package modality receive priority attention, thereby reducing wait times for resolving technical issues, in compliance with a previously agreed SLA.
4. Simplicity in Management: This model simplifies the administration of technical support, as services and tracking of hours are managed through a single provider. Clients can easily monitor consumed and available hours.
5. Access to Experts: Users have access to a team of technical experts who can solve both common problems and more complex situations, providing comprehensive support.
6. Continuous Improvement: With constant technical support, companies can keep their systems and equipment in optimal condition, which contributes to better efficiency and reduces failures or unexpected downtimes.
7. Customization: The hourly package modality allows technical services to be tailored to the specific needs of the client, as different types of services can be selected within the acquired package.

This model is particularly useful for companies that do not have trained technical staff on-site and need reliable and economically predictable external support, ensuring they always have access to technical support when needed without the need for a long-term commitment.

Want to learn more about our technical service under the "hourly package" modality? We will be happy to assist you, Contact us!